CapyCas Privacy Policy

At CapyCas, we respect your privacy and are committed to protecting the personal data you share with us when you register, play or contact our support team. This policy explains what information we collect, why we collect it, and the choices available to you. By using CapyCas Casino, you agree to the practices described below.

Information We Collect

We collect several categories of data in order to operate CapyCas Casino safely and in line with our legal obligations. Some information is provided directly by you, while other data is gathered automatically as you interact with our platform.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather verification documents, including identity cards, passports, driving licences, selfies, proof of address and payment confirmation, as required by our Know Your Customer process.
• We record transaction data, including deposits, withdrawals, bonus activity and wagering history.
• We log technical information such as your IP address, device type, browser and login timestamps, which also helps us enforce our one-account-per-household policy.
• We retain correspondence exchanged with our live chat and email support team.

How We Use Your Data

Our Casino Capycas platform processes your personal data for clearly defined purposes connected to running a secure and compliant gaming service.

• We use your data to verify your identity before approving your first withdrawal.
• We use payment and transaction records to detect fraud, money laundering and third-party payment attempts.
• We use contact details to send account notifications, security alerts and, where you have opted in, promotional offers related to our bonus programmes.
• We use activity data to apply our responsible gaming tools, including deposit, loss and wager limits.
• We use IP and device information to detect overlapping accounts, VPN use, or signs of problematic gambling behaviour.

Legal Basis for Processing

We process your information on the basis of contractual necessity, to provide the services you request when you create an account; legal obligation, to meet KYC and anti-money-laundering requirements; and legitimate interest, to protect our platform from fraud and abuse. Where consent is required, such as for marketing communications, you may withdraw it at any time.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate CapyCas.

• We share data with payment providers to process deposits and withdrawals across cards, bank transfer and cryptocurrencies.
• We share information with our affiliate programme, Lum Partners, strictly for tracking referrals and commission purposes.
• We disclose data to regulators, auditors or law enforcement where legally required.
• We may share information with identity verification providers to complete KYC checks.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your language preference, and understand how players use our site. Our Casino CapyCas platform relies on cookies to support core functionality and to improve the player experience over time. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site performance.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards to comply with financial and regulatory record-keeping requirements. Verification documents, transaction history and correspondence are kept securely and are not deleted immediately upon account closure, particularly where disputes, suspected fraud or anti-money-laundering concerns are involved.

Data Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or misuse. Access to personal information is restricted to staff who need it to perform verification, support or compliance tasks. While we take security seriously, no method of transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique password for your account.

Your Rights

Depending on your jurisdiction, you may have rights relating to the personal data we hold about you. We aim to honour these requests promptly, subject to our verification and legal obligations.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, where this does not conflict with our regulatory retention duties.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent at any time where processing is based on consent.

International Data Transfers

Because we serve players across Europe and the United Kingdom, your data may be processed by service providers located outside your home country. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information consistently with this policy.

Restricted Countries and Age Requirements

CapyCas Casino does not accept registrations from the United States of America, Malta, Georgia, Poland, Belarus or Russia, and no personal data processing for real-money play occurs in connection with residents of these territories. We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, and we may request documents to confirm your age as part of our verification process.

Responsible Gaming and Data

We at CapyCas use certain behavioural data, such as deposit frequency and wagering patterns, to identify signs of problem gambling. Where our systems detect risk indicators, we may apply limits or suspend an account in line with our responsible gaming tools, which include deposit limits, loss limits, wager caps, and self-exclusion options available through your account settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any significant changes will be communicated through our platform, and continued use of CapyCas after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team at [email protected]. Our live chat is also available 24/7 for general privacy-related enquiries, and our staff, not automated bots, will assist you directly.